Cancellation and Refunds

We value your satisfaction with our products and services. This policy outlines our procedures for cancellations, refunds, and returns.

1. Digital Products and Services

For our digital products and subscription services:

• Free Trial Period: If we offer a free trial period, you can cancel at any time during this period without being charged.
• Subscription Services: You can cancel your subscription at any time. Your subscription will remain active until the end of the current billing period.
• One-time Purchases: Due to the nature of digital products, one-time purchases are generally non-refundable once the product has been delivered or access has been granted.

2. Refund Eligibility

Refunds may be issued in the following circumstances:

• Service Unavailability: If our service is unavailable for an extended period (24+ hours) during a paid subscription period, you may be eligible for a prorated refund.
• Technical Issues: If you experience significant technical issues that prevent you from using our service despite reasonable troubleshooting efforts.
• Duplicate Charges: If you were charged multiple times for the same service by mistake.
• Unauthorized Charges: If you discover unauthorized charges on your account.

3. Refund Process

To request a refund:

1. Contact our support team through our Contact page within 14 days of the purchase.
2. Provide your order number, the email address used for the purchase, and the reason for your refund request.
3. Our team will review your request and respond within 3 business days.
4. If approved, refunds will be processed to the original payment method within 5-10 business days.

4. Cancellation Process

To cancel a subscription:

1. Log in to your account dashboard.
2. Navigate to the Subscription or Billing section.
3. Select the subscription you wish to cancel and click on "Cancel Subscription".
4. Follow the prompts to complete the cancellation process.
5. You will receive an email confirmation once your cancellation is processed.

Alternatively, you can contact our support team for assistance with cancellation.

5. Physical Products (When Applicable)

For any physical products:

• Return Period: Items must be returned within 30 days of delivery.
• Condition: Products must be in original, unused condition with all packaging and tags intact.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error.
• Processing Time: Refunds for returned items will be processed within 10 business days of receiving the returned product.

6. Exceptions

The following are not eligible for refunds:

• Services that have been fully delivered or consumed.
• Custom or personalized products or services created specifically for you.
• Products or services purchased more than 30 days ago.
• Products or services where the terms of sale explicitly state they are non-refundable.

7. Contact Us

If you have questions about our cancellation and refund policy, please contact us at our contact page.